Terms of Service

Last Updated: March 20, 2024

There are two separate Terms and Conditions you are expressly entering into by clicking-through the checkbox on the page that sent you to this page, both of which are contained in this document.

The first is the Product Purchase Agreement, which governs your purchase, access, and use of R-Zero Systems, Inc.’s products and services (including, but not limited to, R-Zero’s Vive, Arc, and Sensor product lines).

The second is the Website Terms of Service, which apply to your access to, and use of the websites provided by R-Zero Systems, Inc., and which you have already accepted by visiting and/or purchasing products such websites.

PLEASE READ BOTH SETS OF THESE TERMS AND CONDITIONS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 8.4 OF THE MASTER PURCHASE AGREEMENT AND SECTION 15 OF THE WEBSITE TERMS OF SERVICE, WHICH REQUIRES THAT ANY AND ALL DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN EACH OF THESE SECTIONS. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE THE SITE.

We may amend either of these Terms and Conditions from time to time, without notice. If we make changes, however, we may provide you with notice of such changes, such as by sending an email, providing a notice through the website, or updating the date at the top of these Terms and Conditions. Unless we specify otherwise, the amended Terms and Conditions will be effective immediately, and your continued use of the website will confirm your acceptance of the changes. If you do not agree to the amended Terms and Conditions, you must stop using the website.

If you have any questions about these Terms and Conditions or the website, please contact us at: support@rzerosystems.com.

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1. Product Purchase Agreement

This Product Purchase Agreement (the "Agreement") is made by and between the customer identified in the Checkout form listed under Billing details ("Customer"), and R-Zero Systems, Inc. ("R-Zero") (collectively, “the parties"). Capitalized terms utilized but not defined in this Agreement are defined in the checkout form and/or confirmation email (sent prior to order shipping), to which this Agreement is an Exhibit and incorporated thereto by this reference. To the extent a conflict arises between the terms and conditions of any other agreement between the Customer and R-Zero, and the terms and conditions of this Agreement, the terms of this Agreement will control and govern. R-Zero will not be bound by, and specifically objects to, any term, condition, or other provision which is different from or in addition to the provisions of this Agreement (whether or not it would materially alter this Agreement) which is proffered by Customer in any order, terms and conditions of purchase, receipt, acceptance, confirmation, correspondence, or otherwise, unless R-Zero specifically agrees to such provision in a written instrument signed by R-Zero.

In consideration of the mutual covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. Products and Orders

1.1 Products. This Agreement governs Customer’s purchase, access and use of the R-Zero products and services described in the Checkout form and subsequent order confirmation email (collectively, the “Products”), which includes:

a. "Hardware," or the hardware components and the firmware embedded in the hardware (including, but not limited to, R-Zero’s Arc, Vive, and Sensor product lines);

b. "Setup Package," which may include installation if applicable (the Addendum to this Exhibit A – Installation Addendum shall govern installation of the Products, when applicable);

c. "Subscription Package," which includes the assistance of R-Zero’s Customer Success team, Products support and maintenance, Product Warranty, and R-Zero’s proprietary software as a service platform, including dashboards, and any APIs that is made available for access and use, as such application may be hosted, branded and updated or modified by R-Zero from time to time (the "SaaS Services"). Subscription Package is offered for the Initial Term of this Agreement, and for each Renewal Term (defined below), for each additional year it is purchased. Before accessing or using the SaaS Services, Customer will register for an account with R-Zero. The R-Zero’s End User License Agreement (the “EULA”) applies to the use of SaaS Services and it is hereby incorporated by this reference into the Agreement;

d. “Marketing Materials,” or Customer’s access and use of marketing materials provided by R-Zero.

2. Delivery and Risk of Loss. With the exception of R-Zero’s Vive product, which will be drop-shipped by R-Zero directly to a designated authorized electrical installation specialist (“Authorized Installer,” defined in Addendum A), R-Zero will ship all other Hardware to Customer’s U.S. facilities (the “Shipping Address”) or arrange for pickup of the Products by Customer or its designated carrier at R-Zero’s or its designee’s U.S. facilities (the “Pickup Address”) (either, if installation is required, the “Customer Site”). R-Zero both (a) fulfills its obligation to deliver the Hardware, (b) risk of loss to the Hardware and title to the Hardware will pass to Customer, and (c) delivery and acceptance of the Hardware will be deemed to have occurred on the earlier of: (i) the date R-Zero makes all the Hardware in the order confirmation available to Customer at the Shipping Address; and (ii) the date Customer or its designated carrier takes possession of all the Hardware in the order confirmation at the Pickup Address (such date, the “Delivery Date”). To avoid fulfillment delays, R-Zero reserves the right to make alternate shipping arrangements. The carrier will notify you when an undeliverable package is returned to R-Zero. Please contact R-Zero at 1-801-823-0341 or support@rzerosystems.com to plan for reshipment. Additional costs to reship the product may apply.

R-Zero makes every effort to ship your product according to the estimate provided on the Website at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Refer to your order confirmation or contact R-Zero for order status information.

R-Zero may restrict the number of items that you can purchase. R-Zero will post limitations on quantity on its website or will inform you of product purchase limits at the time it processes your order. R-Zero reserves the right to change quantities available for purchase at any time. R-Zero makes every effort to supply you with the Products you order. R-Zero may occasionally confirm an order but subsequently learn that it cannot supply the ordered products, either at all or in the quantities ordered. This situation may occur when R-Zero decides to stop manufacturing a Product or cannot source components for the Product(s) you ordered, or when there was a pricing error on the website when you ordered. In those circumstances, R-Zero will contact you to inform you and, if you are interested, may suggest alternative products that might meet your needs. If you do not wish to order alternative products, R-Zero will cancel your order for Products that it cannot supply, and for any other products that you no longer wish to order as a result, and will refund your purchase price for those Products. R-Zero is not responsible for any typographical errors, and reserves the right to cancel any order placed by you if there was a typographical error on its websites concerning the pricing or availability of any Product you ordered when you placed the order.

3. Prices and Payment Terms.

3.1 Price. The purchase price (the “Total Order Fees”) is set forth in the Checkout form and order confirmation email. The Subscription Package fees paid for each Renewal Term (the “Renewal Subscription Fees”) will be due and payable upon the beginning of each Renewal Term, as defined in Section 7.1 below, per Section 3.2 below. R-Zero may modify any applicable Renewal Subscription Fees at the conclusion of the Initial Term and each Renewal Term, at its sole discretion, by providing Customer with no less than forty-five (45) days prior written notice, and pricing increases will take effect in the immediately subsequent Renewal Term. The Total Order Fees and the Renewal Subscription Fees do not include property, sales, use, excise, import, export, value added or similar taxes, government permit fees, license fees, or customs, duty, tariff, and similar fees levied upon the provision of the Products provided under this Agreement (collectively, “Taxes”). Customer will be responsible for and will pay all Taxes, excluding only Taxes based solely on R-Zero’s net income. In the event R-Zero is required to pay any Taxes (excluding Taxes based solely on R-Zero’s net income), R-Zero may charge Customer for such Taxes and any cost associated with the collecting or withholding thereof, including penalties and interest.

R-Zero exercises its best efforts to enter the correct product price on its website. Unfortunately, from time-to-time, a product may be incorrectly priced. If the actual price of an item Customer orders is higher than stated, R-Zero will, at its sole option, either contact the Customer for instructions or will cancel the order and notify Customer of the cancellation. R-Zero reserves the right to change prices for products sold on its website at any time.

At the time the Customer places its order, the total order price will include the then-current price of the products plus any applicable sales tax and shipping charges. These charges will be reflected on the order confirmation that R-Zero emails to Customer. In accordance with applicable law, if the sales tax rate for the state to which Customer’s order is shipped changes, the rate in effect at the time such order is shipped will be charged to the applicable Customer’s credit card.

3.2 Payment Terms. For the Initial Term, Customer will pay the Total Order Fees upon the date of the order confirmation. Beginning on each Renewal Term, as defined below, R-Zero will charge Customer annually for the Renewal Subscription Fees payable during each applicable Renewal Term. Notwithstanding any terms to the contrary in this Agreement, R-Zero will not be obligated to issue any refunds for the Total Order Fees, or the Renewal Subscription Fees paid by Customer. All payments due under this Agreement will be made: (i) via the proposed secure payment method defined by R-Zero; and (ii) in U.S. Dollars. R-Zero will bill Customer’s card via its preferred payment service processor in full upon submission of an order. Please read R-Zero’s policies in the Terms and Conditions as they pertain to payments carefully before placing an order, including the Returns and Refunds Policy and Privacy Policy. R-Zero may apply any amounts paid by Customer to R-Zero against the Total Order Fees or the Renewal Subscription Fees, amounts, or obligations otherwise due by Customer under this Agreement. Customer will timely pay all undisputed Total Order Fees or Renewal Subscription Fees and will not setoff, counterclaim or otherwise withhold any Total Order Fees or Renewal Subscription Fees or other amounts owed to R-Zero under this Agreement on account of any obligation owed or purportedly owed by R-Zero to Customer.

3.3 Late Payment. Interest on any overdue payments will accrue at the rate of 1.5% per month, or the highest rate permitted by law, whichever is lower, from the date such amount is due until the date such amount is finally paid in full. In addition, if Customer fails to make any payment of undisputed Total Order Fees or Renewal Subscription Fees on the due date in accordance with the terms of this Agreement, R-Zero may, without limiting its other rights or remedies in this Agreement and without liability to Customer, suspend and disable Customer’s use of the Subscription Package, until Customer makes such payment. If Customer’s failure to make payment persists for thirty (30) days past the due date in accordance with the terms of this Agreement, R-Zero may, without any cure period, without limiting its other rights or remedies (including, without limitation, those in Section 7.3), and without liability to Customer, immediately terminate this Agreement due to Customer’s breach on written notice to Customer.

4. Warranty, Remedies and Disclaimer.

4.1 Hardware Warranty. All R-Zero Products carry a limited warranty against defects in materials and workmanship. R-Zero’s warranties are identical in length, scope of coverage, limitations, exclusions, and other terms, regardless of Product. This warranty is included with the purchase of the Subscription Package for the Initial Term, and with the purchase of the Subscription Package for each Renewal Term (defined below) (the “Warranty Period”). R-Zero warrants to the Customer that, for the Warranty Period, the Hardware will conform, in all material respects, to the Hardware portion of the Product specification commencing upon the Delivery Date. This warranty includes shipment of replacement bulbs when applicable. If Customer does not purchase the Subscription Package for the following Renewal Term, this warranty will expire with the Initial Term or then current Renewal Term. The foregoing warranty applies only to the intended recipient of the Hardware, is intended exclusively for the benefit of the end-user, and is void to the extent failure of the Hardware has resulted from any: (i) alteration, repair, or reworking of any Product by any party other than R- Zero or its Authorized Installers (defined in Addendum A) without R-Zero’s written consent; (ii) improper storage, mishandling, abuse, or use of any Product not in accordance with Product specification after delivery; (iii) use of any Product in conjunction with defective equipment not supplied by R-Zero; (iv) damage by accident or by water, fire, explosion, power failure, or any act of nature not the fault of R-Zero after Delivery Date; (v) installation of the Hardware by any party other than an Authorized Installer; (vi) Material Modification (defined in Addendum A); or (vii) other unauthorized use of any Product.

By purchasing from R-Zero’s online store/website, you acknowledge that you have had an opportunity to review these warranty terms, have done so to the degree you need to be familiar with them, and accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. If you have any questions regarding R-Zero’s warranties, please contact: 801-823-0314 or support@rzerosystems.com. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

4.2 Software-as-a-Service (“SaaS”) Services Warranty. R-Zero will use commercially reasonable efforts to provide SaaS Services for the Warranty Period.

4.3 Warranty Remedies. If a Product does not meet the warranties described in Sections 4.1 and 4.2 above during Warranty Period, and subject to R-Zero’s Returns and Refund Policy, as R-Zero’s sole obligation and Customer’s sole remedy with respect to such failure, R-Zero will use commercially reasonable efforts to repair or replace such Product. If R-Zero cannot, using commercially reasonable efforts, repair or replace a Product, R-Zero will, upon Customer’s return of such Product to R-Zero, issue a refund of the actual price paid by Customer for such Product, subject to R-Zero’s Returns and Refund Policy. Note: R-Zero does not accept returns unless the item(s) you purchased arrives damaged or is defective. R-Zero suggests that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return to R-Zero or declare the full value of the shipment, so you are completely protected if the shipment is lost or damaged in transit. You will be responsible for any loss or damage to the product during shipping.

4.4 Disclaimer. THE FOREGOING IS THE ONLY OBLIGATION OF R-ZERO TO CUSTOMERS RELATING TO DEFECTIVE PRODUCTS AND IS IN LIEU OF ALL OTHER OBLIGATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES SET FORTH IN SECTIONS 4.1 THROUGH 4.2, R-ZERO DISCLAIMS ANY AND ALL REPRESENTATIONS OR WARRANTIES (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THIS AGREEMENT, WHETHER ALLEGED TO ARISE BY OPERATION OF LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, BY COURSE OF DEALING OR OTHERWISE, INCLUDING ANY AND ALL: (I) WARRANTIES OF MERCHANTABILITY; (II) WARRANTIES OF FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT R-ZERO KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE AWARE OF ANY SUCH PURPOSE); OR (III) WARRANTIES OF NONINFRINGEMENT OR CONDITION OF TITLE. THIS DISCLAIMER AND EXCLUSION WILL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. NOTWITHSTANDING ANY TERMS TO THE CONTRARY IN THIS AGREEMENT, R-ZERO PROVIDES SUPPORT AND MAINTENANCE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, COVENANTS OR CONDITIONS OF ANY KIND. IN NO EVENT SHALL R-ZERO BE RESPONSIBLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND TO THE EXTENT PERMITTED BY LAW.

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Last Updated: August 15, 2023

These Terms of Service (“Terms”) apply to your access to and use of the websites (collectively, the “Site”) provided by R-Zero Systems, Inc. (“R-Zero” or “we”). PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 15, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 15.

BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE THE SITE.

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through the Site or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of the Site after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using the Site.

If you have any questions about these Terms or the Site, please contact us at   support@rzerosystems.com.

1. Privacy

For information about how we collect, use, share or otherwise process information about you, please see our Privacy Policy   rzero.com/privacy-policy/.

2. Eligibility

You must be at least 18 years of age to use the Site. If you are under 18 years of age (or the age of legal majority where you live), you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you use the Site on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.

3. User Accounts and Account Security

You may need to register for an account to access some or all of the Site. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

4. User Content

The Site may allow you and other users to create, post, store and share content, which may include messages, text, photos, videos, music, and other works of authorship, and other materials (collectively, “User Content”). Except for the license you grant below, you retain all rights in and to your User Content, as between you and R-Zero.

You grant R-Zero a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, transferable, and sublicensable license to use, reproduce, access, use, store, distribute, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your User Content and any name, username or likeness provided in connection with your User Content in all media formats and channels now known or later developed without compensation or attribution to you. Depending on your account settings, when you post or otherwise share User Content on or through the Site, you understand that your User Content and any associated information (such as your username or profile photo) may be visible to others.

You may not create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity. Although we have no obligation to screen, edit or monitor User Content, we may delete or remove User Content at any time and for any reason with or without notice.

5. Prohibited Conduct and Content

You will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort, and you are solely responsible for your conduct while using the Site. You will not:

•     Engage in any harassing, threatening, intimidating, predatory or stalking conduct;

• Use or attempt to use another user's account without authorization from that user and R-Zero;

• Impersonate or post on behalf or any person or entity or otherwise misrepresent your affiliation with a person or entity;

• Sell, resell or commercially use the Site;

• Copy, reproduce, distribute, publicly perform or publicly display all or portions of the Site, except as expressly permitted by us or our licensors;

• Modify the Site, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon the Site;

• Use the Site other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Site or that could damage, disable, overburden or impair the functioning of the Site in any manner;

• Reverse engineer any aspect of the Site or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of the Site;

• Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Site that you are not authorized to access;

• Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from the Site;

• Develop or use any applications that interact with the Site without our prior written consent;

• Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;

• Bypass or ignore instructions contained in our robots.txt file; or

• Use the Site for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

 

You may also post or otherwise share only User Content that is nonconfidential and that you have all necessary rights to disclose. You may not create, post, store or share any User Content that:

• Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;

• Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;

• May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

• Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;

• Impersonates, or misrepresents your affiliation with, any person or entity;

• Contains any unsolicited promotions, political campaigning, advertising or solicitations;

• Contains any private or personal information of a third party without such third party's consent;

• Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or

• In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying the Site, or may expose R-Zero or others to any harm or liability of any type.

Enforcement of this Section   5 is solely at R-Zero's discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.     In addition, this Section   5 does not create any private right of action on the part of any third party or any reasonable expectation that the Site will not contain any content that is prohibited by such rules.

6. Ownership; Limited License

The Site, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by R-Zero or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Site are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use the Site for your own personal, noncommercial use. Any use of the Site other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein and violate our intellectual property rights.

7. Trademarks

R-Zero and our trademarks, logos, our product or service names, our slogans and the look and feel of the Site are trademarks of R-Zero and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Site are the property of their respective owners. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us.

8. Feedback

You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about R-Zero or the Site (collectively, “Feedback”). You understand and agree that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, create derivative works, or improve the Feedback in R-Zero's sole discretion. You understand that R-Zero may treat Feedback as nonconfidential.

9. Third-Party Content

We may provide information about third-party products, services, activities or events, or we may allow third parties to make their content and information available on or through the Site (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. R-Zero does not control or endorse, and makes no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.

10. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless R-Zero and our officers, directors, affiliates, shareholders, agents, partners, contractors, vendors and employees (individually and collectively, the “R-Zero Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (a) your access to or use of the Site; (b) your User Content or Feedback; (c)   your violation of these Terms; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Site. You agree to cooperate with the R-Zero Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys' fees). You also agree that the R-Zero Parties will have control of the defense and settlement, at R-Zero's sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and R-Zero or the other R-Zero Parties.

11. Disclaimers

Your use of the Site is at your sole risk. Except as otherwise provided in a writing by us, the Site and any content therein are provided “as is” and “as available” without representations, warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, R-Zero does not represent or warrant that the Site is accurate, complete, reliable, current or error-free. While R-Zero attempts to make your use of the Site and any content therein safe, we cannot and do not represent or warrant that the Site or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Site.

12. Limitation of Liability

To the fullest extent permitted by applicable law, R-Zero and the R-Zero Parties will not be liable to you under any theory of liability —whether based in contract, tort, negligence, strict liability, warranty, or otherwise — for any indirect, consequential, exemplary, incidental, punitive or special damages or lost profits, even if R-Zero or the R-Zero Parties have been advised of the possibility of such damages.

The total, aggregate, liability of R-Zero and the other R-Zero Parties for any claim arising out of or relating to these Terms or the Site, regardless of the form of the action, is limited to $100.

The limitations set forth in this Section   12 will not limit or exclude liability for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13. Release

To the fullest extent permitted by applicable law, you release R-Zero and the other R-Zero Parties from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users of the Site and the acts or omissions of third parties.

If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

14. Transfer and Processing Data

In order for us to provide the Site, you agree that we may process, transfer and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.

15. Dispute Resolution; Binding Arbitration

Please read the following section carefully because it requires you to arbitrate certain disputes and claims with R-Zero and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration agreement. In addition, arbitration precludes you from suing in court or having a jury trial.

No Representative Actions. You and R-Zero agree that any dispute arising out of or related to these Terms or the Site is personal to you and R-Zero and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.

Arbitration of Disputes.   Except for small claims disputes in which you or R-Zero seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or R-Zero seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property,   you and R-Zero waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or the Site resolved in court. Instead, for any dispute or claim that you have against R-Zero or relating in any way to the Site, you agree to first contact R-Zero and attempt to resolve the claim informally by sending a written notice of your claim (“Notice”) to R-Zero by email at   support@rzerosystems.com   or by certified mail addressed to 345 W. Bearcat Drive, Ste. 100, S. Salt Lake, UT 84115. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. Our notice to you will be similar in form to that described above. If you and R-Zero cannot reach an agreement to resolve the claim within thirty (30) days after such Notice is received by R-Zero, then either party may submit the dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. All disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in Kings County, New York in accordance with the JAMS Streamlined Arbitration Rules and Procedures (“JAMS Rules”). The most recent version of the JAMS Rules are available on the   JAMS website   and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason.

You and R-Zero agree that these Terms affect interstate commerce and that the enforceability of this Section   15 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1,   et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

The arbitrator, R-Zero, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.

You and R-Zero agree that for any arbitration you initiate, you will pay the filing fee and R-Zero will pay the remaining JAMS fees and costs. For any arbitration initiated by R-Zero, R-Zero will pay all JAMS fees and costs. You and R-Zero agree that the state or federal courts of the State of California and the United States sitting in San Francisco, California have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

Any claim arising out of or related to these Terms or the Site must be filed within one (1) year after such claim arose; otherwise, the claim is permanently barred, which means that you and R-Zero will not have the right to assert the claim.

You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section   15 by sending an email with your request to   legal@rzerosystems.com.   In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section   16.

If any portion of this Section   15 is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Section   15 or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section   15; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section   15 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section   15 will be enforceable.

16. Governing Law and Venue

Any dispute arising from these Terms and your use of the Site will be governed by and construed and enforced in accordance with the laws of the State of California, except to the extent preempted by U.S. federal law, without regard to conflict of law rules or principles (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of the State of California and the United States, respectively, sitting in San Francisco, California.

17. Modifying and Terminating the Site

We reserve the right to modify the Site or to suspend or stop providing all or portions of the Site at any time. You also have the right to stop using the Site at any time. We are not responsible for any loss or harm related to your inability to access or use the Site.

18. Severability

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

19. Miscellaneous

These Terms constitute the entire agreement between you and R-Zero relating to your access to and use of the Site. Notwithstanding any other provisions of these Terms, Sections   5, 8, 10, 11, 12, 13, 15, 16, and 19 survive any expiration or termination of these terms. The failure of R-Zero to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity (except for the R-Zero Parties). You agree that communications and transactions between us may be conducted electronically. These Terms may not be transferred, assigned or delegated by you, by operation of law or otherwise, without our prior written consent, and any attempted transfer, assignment or delegation without such consent will be void and without effect. We may freely transfer, assign or delegate these Terms or the Site, in whole or in part, without your prior written consent.